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Returns & Exchange Policy


Returns allowed within 14 days of receiving your item.All items returned that are not defective may be subject to a 15% restocking fee.If the product and packaging are in original condition and can be resold as new,this restocking fee can be lifted.The  customer will be responsible to ensure that the item is well packed to prevent from any damage from shipping.All items that were contained in the pacakge have to be returned together including manual,accessories etc.

 

Exchanges of products ( no exchanges on robots due to expensive shipping cost), must be made within 14 days upon receiving your items. The customer will be responsible for the return shipping cost to items' original warehouse.If item is defect for some reasons,we will solve it case by case and provide free service including shipping replacements to customers.

 

Befor returning your item,the customer must contact us by email and communiccate about reasons and details of your item.